Frequently asked questions for agency services

If it's a reservation and service for Airplane, Hotel, Rent a Car, or any other resident or non-resident furnishing service in Albania, any information about cancellation is provided to you at the moment you agree to confirm the reservation, and you agree to the regulations. You must contact the agent.

In case you have booked with Elite Travel LCC, the following rules apply:

• For products that do not include the airplane ticket, if the reservation made by the client is canceled by the client themselves before 16 days or more before the trip, the client will be refunded the full amount paid in the agency's name. If any expense has been made before cancellation (hotel payment, health insurance while traveling, etc.), this expense will be deducted from the amount the client will receive. Expenses also include the bank commission in the case of payment by credit or debit card.
• If the reservation made by the client is canceled by the client themselves from 6 (six) to 15 (fifteen) days before the trip, the client is entitled to a refund of up to 50% of the amount paid for the reservation (hotel payment, health insurance while traveling, etc.). The client will pay transfer expenses and administrative expenses that may have been incurred for the service provided to them.
• If the reservation made by the client is canceled by the client themselves less than 6 (six) days before the trip, the client is not entitled to a refund from the agency.
  In case the consumer withdraws from the contract beyond the above deadline, the agency is obliged to retain, in the form of a penalty, a predetermined amount necessary for the expenses incurred for their reservation. The amount will be determined in accordance with the cancellation deadlines specified in this contract.
• Cancellation will be considered completed when the client appears in person (or represented by a group member when the trip is booked in a group) at one of the agency's offices or by sending an email to the address info@etg.al to withdraw from the relationship created with the agency.
  The agency informs you that the aforementioned deadlines may vary depending on the type of product and the contract with the hotel.
  The agency informs you that products including airplane or ferry tickets at a price have different deadlines than those mentioned above.
  For any product with cancellation policies different from the above, all information will be provided in the description of the respective frequently asked questions.